MCH Lesson #3 – Get Up, Stand Up
On Thursday I spoke at the annual planning meeting for the Miami Children’s Hospital (MCH) senior leadership team. It was unbelievably moving. I’ve already written about what I learned from from their mascot and one of their honorees. Here’s my third lesson from MCH.
It felt like a bipartisan State of the Union address. Every few minutes some new name was mentioned, someone else was honored, a new person was brought to the stage, and each time this group burst into applause . . . and stood. A standing ovation every few minutes or so.
But State of the Union isn’t right. Those ovations always feel canned to me. This was more like a Viennese crowd after a Placido Domingo encore. This audience was genuinely thrilled, ecstatic for their colleagues, employees, leaders, donors, and speakers. Everyone in that ballroom felt it. I’ve been to a lot of organization meetings like this. I’ve never seen such genuine caring and enthusiasm.
There is something magical that happens when you go past applause to a standing ovation. Applause is expected. It’s natural. It’s part of the cultural norm. Group setting. Someone is recognized, a segment ends. Clap your hands. That’s the way it’s done.
Standing ovations are different. They feel extraordinary – on the giving and receiving end. Here’s the sad part. We don’t give them because we don’t want to embarrass ourselves. How often have you been in an audience and thought about standing up for an ovation, but you didn’t want to be the only one? You didn’t want to stick out or appear foolish.
But it’s worth it. Whatever embarrassment you might feel is worth the benefit – of being the leader, the trendsetter who gets everyone else up; of being the benefactor of the pride the person in front of the room feels; of being the beneficiary of the joy that comes from making someone else’s day. It’s worth it.
Truth is, you may not be in an audience like this too often. So what’s the equivalent in your world? Where are your opportunities for over the top enthusiastic recognition of the people around you? Figure it out. It’s magical for them and for you.



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